Order Process


​The order process from account opening to shipping 
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​1.  Account Opening Requirements
     
     General Information
     We only supply products B2B (business to business).
      To open a wholesale account you will need to have a registered company or be the founder/owner of a registered business which has been actively trading for        at least six months.
     
     VAT Registered Customers
      For tax free cross border transactions within the EU, your business needs to have an Intra-Community VAT number.
      Businesses that currently only have a domestic VAT number should apply to the tax authorities in their home country to change their number to Intra                        Community.
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     Non-VAT Registered Customers
      If you have a Non-VAT registered business, you can still apply for an account but you will need to have a website that has been active for a minimum of six              months. In this instance 21% VAT will  added to all orders which is the current tax rate in Spain.

​2.   Applying For An Account
     
​      Process 
      To apply for a wholesale account, simply go to the top menu bar and click on `Open An Account`. You will then be directed to the Wholesale Application                 Forms page. There are two options, ´VAT Registered´ or ´Non-VAT Registered´, click the button that applies to your business, fill in the form and submit.
       We will contact you once your account has been approved which is normally within two business days.
   
​     Business Information
       Please ensure that the information submitted relates to your own company/business. Applications submitted using another company's information, a current         workplace or a business totally unrelated to reselling, manufacturing or educating using our products, may not be accepted. Should we be unable to verify             your business based on the information provided, we may request additional documentation.

       Email Response Times 
      If you have not had a response within two business days, there is normally a simple reason, we're probably in your spam box! Check your spam settings for             the email address registered to your account and adjust them or alternatively double check that you have not made an error when entering your email on the         Wholesale Application Form. We always endeavour to respond to all enquiries within two business days so checking both of the above will ensure that there           are no delays in communications.

​3.   Ordering
   
      How To Place An Order
       Once your account has been opened, you will be assigned an accounts manager who will for the majority of the time personally handle all aspects of your               account. There are two ways to place an order and you are free to use either option at any time:

​        a) you will be given access to our Online Order form, simply select all the items that you need from the drop down menus and click submit.
        b) you can send a list of the products that you need by email to your accounts manager.

        We have an MOQ of €150 (value of goods excluding shipping/tax)

       Proforma Invoice
        Once you have submitted your order you will be issued with a Proforma Invoice the following business day.
        Your Proforma Invoice will be valid for 10 days from the time that you receive it and the products ordered will be reserved for you during this time period.
        You are not under any obligation to complete your order during this 10 day period, however once the period has expired the ordered goods will be returned            to our inventory and you will need to place a completely new order should you wish to do so.

       Changes to An Order - Sent via Email 
        If you need to make any adjustments to an order that has been sent in by email, you can let us know at any time and we will issue a new Proforma.
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        Changes To An Order - Submitted Online
        If you need to make any adjustments to an order that has been submitted through our Online Order Form, you can either email us with the changes to be                made or alternatively email us requesting a cancellation of the order after which you can submit a new order online again.
       
       Note: Once an order has been paid for or a bank transfer is in progress, any changes will be treated as a new order.
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       Lead Time
       The Proforma Invoice will indicate the lead time (processing time) for your order which will generally be 6-14 business days depending on the products                    ordered. It is important to take note of the lead time so that you are aware of how long your order will take from when payment is received by us to when                your goods are shipped. Lead times will differ with every order and are specifically calculated for each individual order taking into consideration multiple                factors. Although our warehouse team will always strive to ship your goods a little earlier than the indicated lead time, it is a good idea to allow the full                  indicated time period as it may be required.
  
      When processing of your order begins
        Processing of your order begins when your payment has been received.
        On receipt of your payment, you will receive an automated email from our administration department so you will know when your lead time begins.
     
4.   Payments
      
       Payment Method
        Payment is by Bank Transfer only and must be made in Euros. You should indicate on the transfer either your company name/business name or the proforma          number  so that we are able to identify your payment. Our company banking information can be found on the Proforma Invoice.

        Other Methods Of Payment     
        We do not accept any other forms of payment for wholesale orders.
  
​5.   ​Shipping 

​       Courier Service
        We only ship by signed for over land courier service. Our main carrier is UPS, however we may choose another carrier for certain destination countries. 

        Third Party Facilities
        We do not ship to third party facilities, meaning any address that is not the direct business premises of the purchaser and where you or an authorised                      member of your staff does not sign for the goods. 

      Arrival Time
       How long your goods take to arrive with you once they have been dispatched will depend on where you are located within Europe.
 
​       Tracking Info
        Tracking information is sent automatically by UPS to the email that you have registered to your account. If automatic updates are not available because                    another carrier is being used, then we will send you the relevant tracking information. We request that customers track their consignment at all times to                  be aware of the estimated time of arrival ensuring that someone is available to receive and sign for the consignment. 
   
        Custom Clearance
        For countries within the EU where customs clearance is necessary, we supply all legal documentation required to clear your goods as quickly as possible,                however import duties, where relevant, relating to this type of shipment must be handled by the customer. Occasionally Customs and Excise in certain                    destination countries may require further information/paperwork from either us or you the customer. We will work with you should this situation arise.

        Cartons
        Depending on the products ordered, the size and the weight of your order, we may choose to ship your parcel in one carton or as a multi-consignment                      shipment.    
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        Freight Collect
​        We do not ship freight collect, we use our own carriers for all consignments.
     
       Quick Summary!
  •  You submit your business details
  •  We verify your details and open your account
  •  You place your order
  •  We issue your Proforma Invoice 
  •  You send payment
  •  We receive your payment
  •  Your order is processed and shipped within the lead time specified
​​      Allowing plenty of time for the whole order process will ensure that you are always restocked on time.