|
|
We truly appreciate our customers and will always endeavor to do our very best at all times for you and your business as we hope we have done in the past and will continue to do so in the foreseeable future. We have been and will always be very proud to be part of an ever expanding community of remarkably talented people who continue to inspire us day by day and we thank you for that!
We must now address the legals.
We must now address the legals.
1. Our Services
1.2 Pure Rock Colours™ trades as part of:
Pure Rock Mineral Cosmetiques SL
Boulevard de La Cala,
La Cala de Mijas,
29649 Mijas Costa,
Malaga, Spain
Company Registration No: B93180727
Website: www.purerockcolours.com
1.3 Pure Rock Mineral Cosmetiques SL warrants to you that we have taken all due care and diligence when manufacturing, sourcing and presenting our products to you in the text of this website and through imagery.
1.4 We have endeavored to describe the products by written word and imagery to the best of our ability at all times. However it is for the purchaser to determine the suitability of the products in their chosen application. All information given via our website or by written communications is intended for guidance purposes only.
1.5 Any transaction between Pure Rock Mineral Cosmetiques SL and the purchaser, signifies that the terms and conditions set out here are understood and accepted by the purchaser. For convenience Pure Rock Mineral Cosmetiques SL will be referred to as 'we', 'us', ´our´ or ´our company´ and the purchaser as 'you', 'your', ´the purchaser´, ´an account holder´ or 'the consignee'.
2. Terms of Purchase
2.1 By placing an order you warrant that:
2.2 you are legally capable of entering into binding contracts;
2.3 you are at least 18 years old
2.4 you agree not to use our website, products or services for illegal purposes
3. Account Opening Requirements
3.1 We supply products B2B (business to business). To open an account with us, you do not need to be VAT registered but you will need to have an existing online store.
3.2 If you are a non-VAT registered purchaser you will be charged 21% IVA on all goods purchased, this rate being the Spanish VAT tax rate. Should this rate change in Spain then the VAT charged to you as a non-VAT registered purchaser will also change when the new VAT rate has taken effect. A Proforma Invoice is valued for 10 days from the time that you receive it, should a VAT change occur during the 10 day time period, the Proforma Invoice will need to be issued again and the new VAT rate applied.
3.3 If you have an intra-community VAT number you will be able to purchase tax free. Your VAT number is validated with each purchase so we should be notified of any changes to your VAT number and your company details. If your company details change and we are not notified, we are not responsible for any delays or additional charges incurred due to incorrect company information.
3.4 For goods that require custom clearance, your company information is used on all export documentation. To avoid delays or possible rejection of entry, it is vital that all company information is correct. We will always do our best to work with Customs in your country and to clear your goods but ultimately if your goods are refused entry by Customs and Excise they will be returned to us. If we receive them in perfect condition, then we will refund you the cost of the goods (exluding shipping).
3.5 For how we use and store customer information, please refer to our Privacy Policy. By agreeing to our Terms and Conditions, you also agree to our Privacy Policy.
3.6 All information provided by you for the purposes of opening an account with our company must be true and correct. Any false information given with the intention of deceiving will be deemed to be fraudulent activity.
4. Payment
4.1 The MOQ for wholesale orders is €150 goods excluding shipping and VAT.
4.2 100% Advance Payment via Bank Transfer.
4.3 Payment for goods must be made in Euros only. Any commissions relating to bank charges must be paid by you when the bank transfer is made. We must receive the total amount as indicated on the Proforma Invoice. We do not accept responsibility for any additional charges incurred or delays caused by bank charges not being paid in full at the time of payment of the goods. Should this situation occur we reserve the right to refuse an order and refund you for the goods minus any extra charges should they arise.
4.4 We do not accept any other forms of payment for wholesale orders although under certain circumstances involving fluctuating foreign exchange rates for international orders, it may be necessary for the purchaser to make a payment adjustment. In this case PayPal will be the method of payment and any fees must be paid for by the purchaser. PayPal fees will differ depending on the destination country.
4.5 We do not accept responsibility for any additional charges incurred In the event of a bank transfer being made by the purchaser based on the recalculation of our Proforma Invoice to include extra products and reserve the right to refuse such an order. We must be informed first of any changes to be made to the original Proforma invoice before payment is made so that a new Proforma can be issued reflecting the changes to dates, products and shipping costs.
4.6 Payment of the full amount indicated on the Proforma Invoice must be paid including any products/costs that have been carried over from previous orders. We do not accept responsibility for any bank charges incurred or delayed order shipments should a partial payment of the Proforma Invoice be made. If you have any concerns regarding the Proforma Invoice, you should contact us before you make the bank transfer.
5. Placing An Order
5.1 As soon as you have received confirmation that your wholesale account has been approved and opened, an order can be made at any time by emailing your accounts manager with a list of items that you have chosen from our Wholesale Price List or using our online order form.
5.2 Once your order has been received, a Proforma Invoice will be sent within two business days unless additional information is required or identification of your business can not be verified.
5.3 Please note that the issuing of a Proforma Invoice does not constitute part of our contract with you, neither does it mean that your order has been accepted. Your order constitutes an offer to us to buy a Product or Service and all orders are subject to acceptance by us. We reserve the right to refuse an order at any time for any reason.
5.4 Our Proforma Invoice is valid for 10 days from the issue date. During this time period the goods that you order will be reserved for you until the Proforma expires at which time they will automatically be placed back into our inventory. A second Proforma Invoice may need to be issued after the expiry date if there has been any change that affects the total amount payable. We can not guarantee that the original goods that you ordered will be in stock and available to re-order once your Proforma Invoice expires.
5.5 Proforma Invoices should be checked carefully. Incorrect account information will cause delays where custom clearance is necessary and possible additional charges should a parcel be returned to us.
5.6 Once payment for an order has been submitted, we can not add, subtract or change any items. A new order must be created.
6. The Order Process and Timescale
6.1 The order process is as follows and timescale should be taken into consideration when ordering;
6.1.1 communications between both parties throughout the order process
6.1.2 issuing of the Proforma Invoice
6.1.3 any subsequent changes to the Proforma Invoice
6.1.4 re-issuing of the Proforma Invoice where applicable
6.1.5 time period for receipt of bank transfer
6.1.6 processing of the order (lead time indicated on Proforma Invoice)
6.1.7 shipping time to your destination country
6.1.8 the time periods in between all of the above
6.1.9 unforeseen circumstances out of our control
7. Lead Times
7.1 The lead time (processing time) for an order will be indicated on your Proforma Invoice.
7.2 Processing of an order begins when we receive cleared funds at our end.
7.3 The lead time for your order will always be a reasonable time period taking into account multiple factors such as destination country, packaging requirements, size of order, etc. We estimate a lead time for the majority of orders to be 6-14 days, however, there are other factors that may need to be taken into consideration at any given time such as seasonal holidays, national holidays, availability of products, adverse conditions locally. These factors may contribute to longer lead times.
7.4 Lead times will not be the same for every order, they will vary according to order size, warehouse conditions.
7.5 Depending on warehouse conditions, orders may be expedited earlier than the lead time given but this can not be guaranteed for every order.
7.6 Depending on the products, size and weight of your order, we reserve the right to ship your parcel in one carton or as a multi-consignment shipment.
7.7 UPS are our preferred carriers and all information regarding your parcel such as tracking/estimated times of arrival etc will be sent automatically by the courier service to the email registered to your account. However, we reserve the right to choose another carrier should we feel that we can achieve a better shipping quote for certain destination countries.
8. Shipping, Delivery & Missing or Damaged Goods To International Destinations including The United Kingdom
8.1 Customs clearance is required for all goods entering the UK and other international destinations. Taxes and import duties are paid by the consignee. Failure to make payment means your goods will not be cleared or released.
8.2 To ensure that your goods clear customs in a timely manner and in good condition, it is imperative that you respond to the carriers request for payment of duties and taxes promptly (within 48 hours). Delays in responding, failure to respond to their request and non-payment of duties/taxes will result in your goods either being held for great lengths of time with large numbers of other parcels possibly resulting in varying degrees of damage and/or loss of part of your consignment or your goods will be returned to us. We can not be held responsible for any damage, loss of goods or returned goods due to delays/failure to respond to the carriers request for payment of duties and taxes. Should your goods be returned to us and their is damage and/or loss of goods due to failure to respond to payment requests; return shipping costs, repackaging, re-shipping and any lost/ damaged items will be the responsibility of the consignee.
8.3 For International shipments including the UK, we supply all the necessary documentation to clear customs. Once your goods have cleared customs here in Spain, it will be the authorities in your home country that will be responsible for the safe and timely passage of your goods through the customs process at your end. Should your goods be delayed by customs officers, this is not something that we have any control over and you will need to wait until they are released.
8.4 Although no other documentation apart from what we supply should be necessary to make customs clearance, custom officers may choose to inspect your goods or they may require further information from you which you will need to provide. Should we be asked to provide information and it is within our scope to do so, we will of course do our best to provide it.
8.5 Although rare, exceptions can occur. Any problems concerning the delivery of your parcel outside of our location in Spain, will be handled by the corresponding courier service in the destination country. You will need to be aware that leading courier companies such as UPS and FEDEX are under one umbrella in the USA but operate as individual entities in countries outside of the USA.
8.6 To ensure that your goods clear customs in a timely manner and in good condition it is imperative that you respond to the carriers request for payment of duties and taxes promptly. Delays in responding or failure to respond to their request will result in your goods being held for great lengths of time with large numbers of other parcels possibly resulting in varying degrees of damage and/or loss of part of your consignment. We can not be held responsible for any damage or loss of goods due to delays/failure to respond to the carriers request for payment of duties and taxes.
8.7 Automatic updates are sent to you for each shipment so that you can track your goods at all times. Where an exception has occurred, you will need to contact us as soon as you suspect this may have happened. You may detect a problem from your tracking updates as your goods have not moved from a certain location for longer than anticipated or you may only receive part of a multi consignment. Although the transportation of goods is out of our control, we will of course work with you and the carrier to recover your goods. This will involve opening up an investigation with the carrier in our location (Spain) who will need to communicate with the corresponding carrier in your country, this process can take up to 10 days depending on the event.
8.8 Estimated delivery times and updates will be sent to you by the courier and you can track your order at all times. Couriers have set protocols for shipments including up to three attempts at delivery should this be necessary, they will also try to contact you by telephone to reschedule a delivery. You can track your goods at all times so that you are aware of scheduled delivery times and any possible exceptions that may delay delivery of your goods.
8.9 Unsuccessful attempts at delivery and communication by the carrier and our company will result in the parcel being returned to us. Although we will always do our best to assist when parcels are delayed or problems occur with delivery of your goods, if a parcel is returned to us due to the courier service and efforts on our part not being able to make contact with you, then once we receive the goods back in our warehouse a refund will be issued for the goods but not for the shipping. Should you wish to have the goods reshipped, then you will need to make a new order.
8.10 You agree that it is your responsibility to track your parcel at all times. This ensures that you are aware of an estimated time of delivery and that no additional charges are incurred should your parcel be returned to us by the carrier.
8.11 You agree to ensure that all information relating to shipping such as company or business name/shipping address/contact telephone number and VAT number where applicable are up to date at all times by informing us of any changes to your company/business details. We are not liable for any delays caused, extra charges incurred or goods returned to us due to incorrect shipping information unless we are at fault.
8.12 All goods are shipped by our carriers, we do not accept Freight Collect unless upon agreement.
8.13 Should a shipment being delivered by our carrier arrive and the carton(s)/contents are damaged, you have the right to refuse it. You can state on the couriers documentation why you are refusing it and also which carton is damaged if it is part of a multi-consignment. If you let us know as soon as possible, we can begin the claims process with the carrier, however we will need to wait until the parcel arrives back with us to comply with the UPS claims procedure. If you do sign for a damaged carton(s) and the goods are compromised, you should take images immediately of the carton (with UPS and Pure Rock Colours labels) and its contents as we will need these images to open a claim with our carrier. The damaged cartons should also be kept as UPS reserves the right to inspect them. We can not instigate a claim or make a refund unless we have clear images of labels and cartons. Once the claim has been settled by UPS, any goods damaged/missing in transit will be refunded, we can not replace any goods to international destinations.
8.14 Should a shipment arrive and there are items missing, you will need to let us know so that our warehouse can go through the necessary protocol in this type of situation. If necessary we will then refund you for the missing items, we can not reship missing items to international destinations.
8.15 Force majeure - our main interest is of course to fulfil our contract with you but there are exceptional circumstances that may interrupt the expected course of events and restrict us from fulfilling our obligations in the time period specified. Under these circumstances we reserve the right to defer the date of delivery or to cancel a Contract in circumstances beyond our control, including but not limited to acts of God, strike, lockout, disorder, fire, explosion, accident or stoppage of or affecting our business or work and which prevents or hinders the delivery of the Goods or the performance of the Services.
9. Shipping & Delivery To The Rest Of The EU Zone
9.1 We ship to all countries within the EU Zone.
9.2 Although rare, exceptions can occur. Any problems concerning the delivery of your parcel outside of our location in Spain, will be handled by the corresponding courier service in the destination country. You will need to be aware that leading courier companies such as UPS and FEDEX are under one umbrella in the USA but operate as individual entities in different countries.
9.2 Automatic updates are sent to you for each shipment so that you can track your goods at all times.
Where an exception has occurred, you will need to contact us as soon as you suspect this may have happened. You may detect a problem from your tracking updates as your goods have not moved from a certain location for longer than anticipated or you may only receive part of a multi consignment. Although the transportation of goods is out of our control, we will of course work with you and the carrier to recover your goods and ensure delivery. This will involve opening up an investigation with the carrier in our location (Spain) who will need to communicate with the corresponding carrier in your country, this process can take up to 10 days depending on the event.
9.3 Estimated delivery times and updates will be sent to you by the courier and you can track your order at all times. Couriers have set protocols for shipments including up to three attempts at delivery should this be necessary, they will also try to contact you by telephone to reschedule a delivery. You can track your goods at all times so that you are aware of scheduled delivery times and any possible exceptions that may delay delivery of your goods.
9.4 Unsuccessful attempts at delivery and communication by the carrier and our company will result in the parcel being returned to us. Although we will always do our best to assist when parcels are delayed or problems occur with delivery of your goods, if a parcel is returned to us due to the courier service and efforts on our part not being able to make contact with you, then a reshipment request of the parcel must be paid for by the purchaser. Should the goods be returned to us in good condition and you do not want them reshipped, then you will be refunded the cost of the goods only and not the shipping cost.
9.5 You agree that it is your responsibility to track your parcel at all times. This ensures that you are aware of an estimated time of delivery and that no additional charges are incurred should your parcel be returned to us.
9.6 You agree to ensure that all information relating to shipping such as company or business name/shipping address/contact telephone number and VAT number where applicable are up to date at all times by informing us of any changes to your company/business details. We are not liable for any delays caused or goods returned due to incorrect shipping information unless we are at fault.
9.7 All goods are shipped by our carriers, we do not accept Freight Collect requests.
9.8 Force majeure - our main interest is of course to fulfil our contract with you but there are exceptional circumstances that may interrupt the expected course of events and restrict us from fulfilling our obligations in the time period specified. Under these circumstances we reserve the right to defer the date of delivery or to cancel a Contract in circumstances beyond our control, including but not limited to acts of God, strike, lockout, disorder, fire, explosion, accident or stoppage of or affecting our business or work and which prevents or hinders the delivery of the Goods or the performance of the Services.
10. Shipping to Third Party Facilities
10.1 We do not ship to third party facilities.
10.2 A third party facility to mean third party warehousing and fulfillment facilities, storage facilities or any facility that is not the direct business premises of the purchaser whereby you or an authorised member of your staff are not signing for your goods. A third party not connected to your business signs for your goods.
10.3 Shipping to a third party warehousing facility (refer to 10.2) should be declared on the Wholesale Application Form when you apply for an account with us.
10.4 If shipping to a third party facility is undeclared by the purchaser on the account opening form, (refer to 10.2) this will be considered to be a breach of contract and will lead to a possible termination of the account forthwith.
10.5 We are not liable for any damage, theft or mishandling of goods purchased from us should we ship to a third party facility (refer to 10.2) that has been undeclared to us.
11. Damaged or Missing Items (EU Only)
11.1 We make every effort to ensure that your parcel is perfect when it leaves our warehouse, however damage can occur during transit or items may be missing due to staff error. Checking your order within one week of receipt of your goods and contacting us should there be any problems helps us to resolve the situation in a timely fashion should we need to open up a case with our carrier.
11.2 On arrival of the goods from the carrier, if damage to the outside of the carton is apparent then a refusal of the goods is acceptable in which case it will be returned to us at our cost. In cases where a parcel is accepted and the damage is not apparent from the outside, you agree to contact us within five business days with images of the damage so that protocol can be followed and an assessment made.
11.3 In cases where damage is apparent to the outside of the carton but the goods have been accepted by you or a member of your staff, it is essential that you provide us with images showing the damage to both the carton and the contents of the carton. UPS will require images of both the outside (including UPS labels) and the inside so that we can begin the claims process.
11.4 Once the claim has been settled by UPS which can take up to 10 days, we will replace your order within a reasonable time period. We may also choose to collect the damaged box.
11.5 Should you be missing any items from your order or be sent incorrect items, please let us know within three working days. Our warehouse will be informed and they will follow the protocol laid down in the event of a missing or incorrect item. Any items found to be missing in an order will replaced by us.
11.6 Damaged or missing items will only be replaced by the original goods ordered, they can not be exchanged for other items.
11.7 In the case of incorrect items being sent, our warehouse will be informed and they will follow the protocol for such an occurrence. Any incorrect items will be re-sent at our cost or a refund will be issued within a reasonable time period.
11.8 Any claim made regarding an order will be handled as swiftly as possible. Most of the time it will be apparent what the problem is and the solution swift. However an occasion may arise whereby it will be necessary for us to request the return of the product(s) in question.
11.9 This type of claim includes but is not limited to a claim of weight discrepancy, a claim of tampering of a product or any claim whereby we can not immediately identify it with our company or the transit company. With claims such as these we will request the product(s) be returned to us at your cost so that we can carry out our own investigation. We can then work towards a resolution.
11.10 With reference to claims made in 9.9, should a request for the return of the goods be denied and our own investigation refused, the claim(s) will be rejected.
12. Returns
12.1 Products can only be returned if damage has occurred during transit, items are missing or incorrect items have been received.
12.2 Our products are classified as cosmetic raw ingredients and are therefore not subject to the same returns policy as finished cosmetics under EU Hygiene regulations.
12.3 You accept that any damage/loss of the goods caused after delivery will be deemed to be your responsibility.
12.4 If you have any concerns about a product or its contents, you can contact us but the product must not be opened as we will need to carry out our own investigation.
13. Product Integrity
13.1 All products in our warehouse are kept in an environment that is necessary to preserve their integrity. Our storage facility is kept at an ambient temperature and humidity is strictly controlled to ensure all products leave us in perfect condition.
13.2 Periodical microbial testing at an independent laboratory is also carried out to ensure that high purity levels are maintained. Once our products arrive at their destination, we are no longer in control of their environment. It is the responsibility of the purchaser to make sure that the environment is controlled correctly to ensure that the integrity of any purchased products are maintained.
13.3 Should a cosmetic assessment fail in a multi-component product using any of our raw ingredients we would ask that evidence be presented that proves a product of ours used in the formulation is at fault.
14. Samples
14.1 Testing is strongly recommended for colour confirmation and suitability in your chosen application before purchasing larger quantities for the first time. Although we make every effort to portray colours as accurately as possible, computer resolutions can differ to quite a large degree.
14.2 With subsequent orders, you can request a certain amount of samples which will be included in with your order free of charge.
14.3 Should you choose not to order samples for testing first and you make an order with us, we can not be held responsible if the product is not suitable or does not work in your chosen application. The user must determine the suitability of our products in their chosen application.
15. Copyright
15.1 All images and written material associated with Pure Rock Mineral Cosmetiques SL on websites, brochures, social media, downloads etc are copyrighted and are the intellectual property of Pure Rock Mineral Cosmetiques SL and RJ GraFixals.
15.2 Images or written materials may not be used without permission of the intellectual property holders mentioned above.
15.3 Any requests must be made to us by email and consideration will be given to businesses reselling under the Pure Rock Colours™ label.
16. Price Changes
16.1 Price rises are inevitable and occasionally when our suppliers pricing/manufacturing costs increase we will also need to raise our prices. Any changes to pricing will be indicated on our Wholesale Price List
16.2 Should a price rise occur after you have placed an order and received a Proforma Invoice, then for the 10 days that the Proforma Invoice is valid, you will not be subject to the price increase. After the 10 day time period has lapsed, should you wish to continue with the order, a new Proforma Invoice will be issued and you will be subject to the new price increase.
17. Modifying Terms and Conditions
17.1 Should it be necessary to modify our terms and conditions, we reserve the right to do so as and when necessary. They are available on our website should you wish to check in periodically to see if any changes have been made. The date of modification will be apparent.
18. Termination of Registration
18.1 We reserve the right to terminate an account without further notification due to unacceptable behaviour on the part of an account holder.
18.2 Although both parties will do their utmost to settle any disputes, should this not be possible, then the matter will be settled in the court of Pure Rock Mineral Cosmetiques SL place of business where they shall have exclusive jurisdiction to hear actions.
18.3 Pure Rock Mineral Cosmetiques SL shall be entitled to submit the dispute to the Court deemed competent by the law.
18.4 Parties shall only refer the matter to the court if they have done their utmost to solve the dispute in mutual consultations.
LIMITED LIABILITY & GENERAL DISCLAIMER
WHILST WE HAVE TAKEN EVERY CARE WITH THE CONTENT OF THIS WEBSITE THE COMPANY DIRECTORS OR EMPLOYEES OF PURE ROCK MINERAL COSMETIQUES SL CAN NOT BE HELD RESPONSIBLE OR LIABLE FOR ANY ERRORS OR OMISSIONS OR FOR THE RESULTS OBTAINED FROM THE USAGE OF THE PRODUCTS SOLD ON THIS WEBSITE. IT MUST BE FOR THE PURCHASER OF THE PRODUCTS TO DETERMINE THE SUITABILITY OF THE PRODUCTS FOR THEIR USAGE. ALL INFORMATION ON THIS WEBSITE IS PROVIDED "AS IS" WITH NO GUARANTEE OF COMPLETENESS, ACCURACY OR WHETHER ALL INFORMATION IS UP-TO- DATE.
INFORMATION GIVEN VIA OUR WEBSITE OR BY WRITTEN COMMUNICATION IS INTENDED FOR GUIDANCE PURPOSES ONLY. YOU AGREE NOT TO HOLD US LIABLE AS A COMPANY FOR LOSSES CAUSED BY NEGLIGENCE ON YOUR PART WHEN USING OUR PRODUCTS OR OUR SERVICES.
Contact Information
We are available on the following emails:
General enquiries/comments: [email protected]
Legals: [email protected]
We are available on the following emails:
General enquiries/comments: [email protected]
Legals: [email protected]
